IT Support Services - Have You Chosen the "Right" Path?

In this day and age with the all-pervasiveness of information technology, it is imperative that businesses keep up with the latest trends even as IT continues to advance in leaps and bounds. Computer systems, networks and other IT related systems are intrinsic to all departments within the business, be it, communication, maintenance of accounts, prediction of future trends, provision of efficient customer service or improvement of the existing set-up. Seamless functioning of the IT eco-system ensures that the business avoids any possible losses caused by the systems going down.

How can an organisation ensure that they maintain the status quo when it comes to their IT infrastructure? The answer to this seemingly simple question can be quite complex because of the wide variety of IT Support Companies that are present and vying for attention. The top decision maker in the company's IT department has to examine everything that is available and then settle upon the right mix that fits the department's specific requirements based on the strategy for the future.

If the choice is made to work with a supplier, it is of paramount importance to choose the right IT support services company from the plethora of IT services companies. This raises the next question - how does one determine if a supplier is the "right" one for you? While there are a number of additional secondary factors that play a role in the ultimate selection of the supplier there are a few primary factors that any global company will definitely bear in mind when making this decision such as:

1. Global presence - delivering a single point of contact for all IT issues, eliminating the need to work with multiple vendors.
2. Access to a pool of highly qualified IT support professionals, who can resolve issues that arise quickly, with their extensive experience across industries, different IT environments and familiarity with the complexities involved.
3. Language skills - multi-lingual IT professionals would ensure that language barriers are overcome.
4. Flexibility - the company can rest assured that they will receive support from a specialist at their point of need on a full time, part time or ad hoc basis.
5. Knowledge and expertise in employment regulations to ensure adherence to the stringent employment laws. Businesses operating in the UK will have to adhere to European employment regulations like IR35 and TUPE. Partnering with the right IT services company in the UK, will enable a seamless transition and the transfer of resources if necessary.
6. Capability to monitor IT systems 24x7x365 - this will ensure that glitches are fixed immediately, eliminate downtime and thereby improve operational efficiencies.
7. Presence of both reactive and proactive support.
8. Expertise to advise on an appropriate business model that will help save costs whilst implementing best practices.

When the decision maker has considered all of the above and then made a choice, it will almost certainly be the "right" choice. The company will then have a competent provider who can make the business not only flourish but also stay ahead of the competition.

Alied Worldwide is an IT support services company with over two decades of experience in delivering IT helpdesk, on-site or off-site IT support and IT consulting services globally.

A Few Things to Consider On Wireless Network Design In Hospitals

Every business environment requires an efficient, safe and secure wireless network. Hospital networks needs even more real than any other similar ones. There are hundreds of mobile phones moving around with guests, caregivers, employers and patients. These are also required for critical application for missions and life safety. That is why hospitals have been looking forward to building all their facilities based on wireless technologies. In case your hospital has been looking for moving wireless or upgrading the network system, you must know more about wireless network design.

While building a secure networking system for any hospital, you need to opt for thorough planning to make sure successful implementation of the same. There are many hospitals which are old along with various building material. Certain buildings have many electronic devices and metal beds which are continuously moving through the patient rooms and the hallways. On the other hand, these movements can result in interference in radio frequencies. If you keep these points into considerations, you should plan and prepare in a proper way to guarantee a consistent connectivity system all over the facility. A strong wireless network design will help you make the same in a discipline way.

A proper wireless network design will also help plan life support facilities like infusion pumps and respiratory machines, which play a critical part in healthcare operating services. Hospitals have now started looking deep into the integrated data and information from the devices. As the integration progresses, hospitals are going to need stable and secure wireless networking.

When you start the BYOD campaign where they encourage to bring their own devices, it adds strength to the security services of a hospital. There are way too many mobile phones moving around the system to ignore the same. This keeps the customers quite happy and contented as well. These days, every hospital gets scores on account of patient satisfaction. That is why this is an important step in wireless network design. On the other hand, when a patient brings his mobile phone in the hospital premises, he expects a WIFI connection. You must optimize the bandwidth as you rank things such as EMR to YouTube.

You must have an infallible wireless network design to ensure the stability and security of the wireless networking system in a hospital. You should never compromise on the safety of the system. IT costs and compromised data are main concerns here. In case someone steals your mobile device or you lose it, you will be able to wipe the data from a secure place.

In the communication world there are several important things to have in place for your company to be successful. Such things like a content distribution network, interactive video services, satellite communications and wireless network design are all important pieces to have in place for your business to run smoothly.

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